Policies

APPOINTMENTS

Appointments at 325 Massage Therapy are by appointment only. I am not able to accommodate walk-in appointments. You can book an appointment by visiting the online booking system via this website, by calling (804) 548-5758, or by email to angiet@325massage.com.  

LATE ARRIVALS

If the schedule permits me to provide you with the full session length, I will be happy to do so. However, if it does not, you will be expected to pay for the time originally reserved.   

CANCELATIONS/RESCHEDULES

I respectfully ask that you provide me with a 24 hour notice of any schedule changes or cancelation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice I am unable to fill that appointment time. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. For repeat offenders, I will reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancelation occurs.

I understand that emergencies can arise and illnesses occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, please cancel your session. Late cancellation due to emergency or illness will generally not result in any missed session charges, but this is determined on a case-by-case basis.

INCLEMENT WEATHER

I value your safety (and mine)! During inclement weather, I will accept same day cancellations without any penalties. 

REFUNDS

There aren't any. Don't even ask! (Thanks for your understanding.)

INAPROPRIATE BEHAVIOR

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited I may also file a report with the local authorities if necessary.